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Results 1 to 25 of 6005

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Old wine in a new bottle: customer orientation in librarianshipMATTESON, Miriam; BOYDEN, Cynthia.Reference services review. 2014, Vol 42, Num 3, pp 433-445, issn 0090-7324, 13 p.Article

Determinants of customer satisfaction on the markets of selected dairy productsNIEZURAWSKI, Lech.Polish journal of food and nutrition sciences. 2006, Vol 15, pp 155-160, issn 1230-0322, 6 p., SUP1Conference Paper

Customization of user interfaces to reduce errors and enhance user acceptanceBURKOLTER, Dina; WEYERS, Benjamin; KLUGE, Annette et al.Applied Ergonomics. 2014, Vol 45, Num 2, pp 346-353, issn 0003-6870, 8 p., bArticle

Composition and role of convergent technological repertoires in audiovisual media consumption : Thinking beyond the Box: Designing Interactive TV across Different DevicesCOURTOIS, Cédric; DE MAREZ, Lieven; VERDEGEM, Pieter et al.Behaviour & information technology (Print). 2014, Vol 33, Num 7-9, pp 844-858, issn 0144-929X, 15 p.Article

The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from TaiwanCHUANG, Shu-Hui; LIN, Hong-Nan.International journal of information management. 2013, Vol 33, Num 2, pp 271-281, issn 0268-4012, 11 p.Article

Online and mobile customer behaviour: a critical evaluation of Grounded Theory studiesVALVI, Aikaterini C; FRANGOS, Constantinos C; FRANGOS, Christos C et al.Behaviour & information technology (Print). 2013, Vol 32, Num 7-9, pp 655-667, issn 0144-929X, 13 p.Article

Guide d'application de la démarche de Personnalisation en Environnement mécanique (édité par le LRBA1)Essais industriels. 2008, Num 46, pp 39-39, issn 1290-0206, 1 p.Article

Customer relationship management (CRM) in business-to-business (B2B) e-commerceZENG, Yun E; WEN, H. Joseph; YEN, David C et al.Information management & computer security. 2003, Vol 11, Num 1, pp 39-44, issn 0968-5227, 6 p.Article

The impacts of customer participation and company reputation on customer-company identificationLAN XU; TAO WANG; NAN CUI et al.International journal of networking and virtual organisations. 2012, Vol 10, Num 3-4, pp 247-259, issn 1470-9503, 13 p.Conference Paper

Factors influencing satisfaction and loyalty in online shopping: an integrated modelLIN, Grace T. R; SUN, Chia-Chi.Online information review (Print). 2009, Vol 33, Num 3, pp 458-475, issn 1468-4527, 18 p.Article

Mediated Effects of Customer Orientation on Customer Relationship Management PerformanceBYEONG YONG KIM.International journal of hospitality & tourism administration. 2008, Vol 9, Num 2, pp 192-218, issn 1525-6480, 27 p.Article

Les facteurs de réussite du marketing relationnel = Success factors of relationship marketingIVENS, Bjorn; MAYRHOFER, Ulrike.Décisions marketing (Bruxelles). 2003, Num 31, pp 39-47, issn 0779-7389, 9 p.Article

Programmes de fidélisation : stratégies et pratiques = Loyalty programs : strategies and practicesMEYER-WAARDEN, L; BENAVENT, C.2001, 33 p.Book

Have it your way: Personalization of network-hosted servicesHULL, Richard; KUMAR, Bharat; SAHUGUET, Arnaud et al.Lecture notes in computer science. 2002, pp 1-10, issn 0302-9743, isbn 3-540-43905-6, 10 p.Conference Paper

The power of 'know' and 'no' in effective customer service deliveryCARTER, Denise.Business information review. 2014, Vol 31, Num 3, pp 160-165, issn 0266-3821, 6 p.Article

When Acquisition Spoils Retention: Direct Selling vs. Delegation Under CRMYAN DONG; YULIANG YAO; CUI, Tony Haitao et al.Management science. 2011, Vol 57, Num 7, pp 1288-1299, issn 0025-1909, 12 p.Article

Defining the internet-based supply chain system for mass customized marketsGHIASSI, M; SPERA, C.Computers & industrial engineering. 2003, Vol 45, Num 1, pp 17-41, issn 0360-8352, 25 p.Article

The Human Element of Information Security : View from the C-SuiteTHOMPSON, Hugh.IEEE security & privacy. 2013, Vol 11, Num 1, pp 32-35, issn 1540-7993, 4 p.Article

Personalisierte Portale = Customized portalSCHACKMANN, Jürgen; SCHÜ, Joachim.Wirtschaftsinformatik. 2001, Vol 43, Num 6, pp 623-625, issn 0937-6429Article

Development of modular product architecture through information managementSHAMSUZZOHA, A. H. M; HELO, Petri T.VINE. Very informal newsletter on library automation. 2012, Vol 42, Num 2, pp 172-190, issn 0305-5728, 19 p.Article

Defining specifications for custom products : A multi-attribute negotiation approachCHEN, S. L; TSENG, M. M.CIRP annals. 2005, Vol 54, Num 1, pp 159-162, issn 0007-8506, 4 p.Conference Paper

The implementation factors that influence the ERP (enterprise resource planning) benefitsCHOU, Shih-Wei; CHANG, Yu-Chieh.Decision support systems. 2008, Vol 46, Num 1, pp 149-157, issn 0167-9236, 9 p.Article

PERCIRS: a system to combine personalized and collaborative information retrievalNADERI, Hassan; RUMPLER, Beatrice.Journal of documentation. 2010, Vol 66, Num 4, pp 532-562, issn 0022-0418, 31 p.Article

A virtual Room with a cue: Detecting personality through spatial customization in a city simulation gameYVETTE WOHN, Donghee; WASH, Rick.Computers in human behavior. 2013, Vol 29, Num 1, pp 155-159, issn 0747-5632, 5 p.Article

Customer relationship management and firm performanceCOLTMAN, Tim; DEVINNEY, Timothy M; MIDGLEY, David F et al.JIT. Journal of information technology (Print). 2011, Vol 26, Num 3, pp 205-219, issn 0268-3962, 15 p.Article

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